Return Policy

At MR-JEAN's Floto Imports, we do our best to ensure that you are satisfied with every purchase. However, should any item fall short of your expectations for any reason, return it to us unused and we will refund your money or exchange it for your - whichever you choose.

Guarantee: Our products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather symptoms of the natural product. Our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

Within 60 days of original purchase: We accept returns of unused, or defective merchandise purchased through our web site for a full refund of the item price.

Send returns and exchanges to:
MR-JEAN (Floto Imports)
Shipping and Receiving
181 Marsh Hill Road
Orange, CT 06477
USA

No RMA is required for returns but please include your packing slip, e-mail receipt, or contact information with the item. For exchanges please include a short note with the model and color bag that you would like to exchange with. We will charge or credit any difference in price for the exchange to your account. As a courtesy we do not charge any additional shipping for Canadian exchanges.

Thank You!